Ferry operator CalMac, which operates Ullapool route, postpones launch of new ticketing platform to 'prioritise urgent issues'
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CalMac's new booking and ticketing platform due to launch across the ferry operator's network on April 25 is to be delayed by three weeks.
CalMac says that due "to the current ongoing challenges being experienced on many services", it has decided "to prioritise these urgent issues".
The introduction of the new platform will be delayed until May 16.
Managing director Robbie Drummond said: “We have taken the decision to defer the launch of CalMac’s new ticketing and booking system. With the current levels of disruption and delays to many of our services just now, our focus should be on handling these urgent issues.
“This delay will not affect bookings being made by customers in the current system, or on the delivery of ferry services. The programme is ready to go live, having already gone through intense testing, an independent assurance audit five dress cut-over rehearsals, and staff are fully trained.
“Postponing the launch from April 25 will allow us to prioritise these urgent issues and focus on implementing our vessel recovery plan to restore our full service, while reducing some of the pressure staff and customers are currently facing.”
For more details about digital booking, please visit the CalMac website here.
READ ALSO: Engine problem forces cancellation of Ullapool service
What does CalMac do?
CalMac is the UK's largest ferry operator, running 29 routes to over 50 destinations, across 200 miles of Scotland's west coast. Our fleet of 35 vessels complete approximately 136,000 sailings a year with crossings ranging from five minutes to five and a half hours. In 2019, our busiest year to date, we carried more than 5.6 million passengers. CalMac provides an everyday lifeline service to west coast communities, and for tourism, we play a critical role in enabling its development, which is hugely important for the area's economy.
