New booking and ticketing system for CalMac ferry customers flagged up
Register for free to read more of the latest local news. It's easy and will only take a moment.
CalMac, which runs a lifeline route between Ullapool and Stornoway, has announced that its new booking and ticketing platform will go live across its port and ferry network on April 25.
The new system, which is replacing the company’s existing 25–year–old ticketing process, will give customers greater choice on the purchase, management, and use of tickets.
Helpful features of the new booking system include:
- Tickets booked online will no longer have to be printed off at home or collected from a port office.
- Pet bookings can be added to online reservations.
- The ability to add more than one vehicle to a reservation instead of having to make multiple bookings.
The new system, “eBooking”, has been selected following consultations with more than 4500 CalMac customers.
Customers who have made a booking prior to April 25 will have their booking transferred across to the new solution. They will then receive a new e–Ticket, issued to their email inbox.
Customers and CalMac staff will be supported through the launch and the hyper care period immediately following go–live by CalMac support teams working around the clock to triage and resolve any potential issues.
Robbie Drummond, CalMac Chief Executive, said: “This exciting project will revolutionise the way in which we interact with customers by offering more choice and flexibility for everyone using the 29 CalMac routes to more than 50 destinations.
“We have actively engaged with thousands of existing customers and their feedback has been vital to the design and implementation of the new system. The next step is to hold community events so that we can show even more people how it works and how it will improve their booking experience; the dates for these events will be announced soon.
“In–depth staff training on the new system is continuing, so that we can provide a smooth transition for our passengers. We are confident that this new system will deliver a simpler and faster process for our business users, island visitors and commuters using our lifeline services.”
