Survey shows high satisfaction with Highland GP practices
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Seventy-seven per cent of patients in the NHS Highland area are satisfied with their GP practices, according to a survey.
The results from the latest Scottish Health and Care Experience (HACE) survey from Public Health Scotland show that out of the 13,078 responses, 77 per cent gave a positive rating to the overall care provided by a GP practice.
The survey was sent to a random sample of the public and covered a number of areas in health and care experience, including treatment and advice from GP practices, Covid-19 and out of hours healthcare.
When asked about the last time they needed to urgently see or speak to a doctor or nurse from their GP practice, 85 per cent of those surveyed were happy with the length of time they had to wait for an appointment.
There was a 73 per cent positive feedback rating for getting to speak to a doctor at a GP practice, 82 per cent for getting to speak to a nurse, and 84 per cent for a pharmacist based at a GP practice.
During their appointments, 89 per cent of those surveyed felt they were listened to, and 87 per cent felt they were treated with compassion and understanding, while a similar number said it was easy to contact their GP practice in a way that they wanted. For out of hours healthcare, 70 per cent of the public gave positive feedback for the overall care experienced during services.
Jill Mitchell, head of primary care at NHS Highland, said: “After a challenging time for GPs and GP practices, it is great for NHS Highland to see such positive feedback from the public about their experiences at their GP practices.”
