Invergordon-based Castle Gardens Care Home given verdict after unannounced visit by Care Inspectorate
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A CARE home in Invergordon has received a "good" report from care inspectors.
In a report, published this week, Castle Gardens Care Home Service, operated by HC–One, passed an unannounced visit by inspectors from the Care Inspectorate in its Castle Avenue premises.
The 23–bed home, that lost a number of residents during the pandemic, was marked as good across the board.
A report ,into the visit that took place on May 26, said: "Staff consistently treated people with compassion, dignity and respect. One person explained, 'I just like that staff treat me as I would treat them'.
"We saw meaningful conversations between people and staff and one relative commented, 'Staff in the home are respectful and kind'.'"
The report continued: "The staff team were well led and worked well together. Staff said the new manager was supportive and
spoke of feeling valued in their work."
However, inspectors went onto say: ’The provider should implement a structured system of supervision and appraisal."
In terms of how well care and support was delivered in the home, the report said: "Most relatives felt they were kept informed about happenings within the home. One person explained, "I think the overall management is very good as are the staff . I like it that they keep me well informed."
"However, one relative commented, 'I found out about the new manager from a friend at work. Why did I hear it on the grapevine, before I heard it from the home'."
It added: "The home was clean, tidy and well maintained. The home had been decluttered to make it easier to clean, whilst still retaining a homely feel."
There were a number of areas of improvement that were required by inspectors.
The report said: "The provider must ensure that where there is a delay in accessing health and care products essential to maintaining people's health and wellbeing, that this is discussed with them and a suitable alternative sourced to ensure people's health and care needs are consistently met."
Staff were asked to ’ensure that people receive care and support that meets their health, safety and wellbeing needs.
"The home are to do this by improving care plans to reflect an individual's needs, personal choices of residents were taken in account, people and that families were involved in care planning.
Inspectors asked the provider to improve the way in which individuals care plans reflected the Health and Social Care Standards. This area of improvement has been set on February 13 2020. But inspectors said it had not been met within the timescale and a new area of improvement had been set.
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