Positive report for British Red Cross service that helps people in crisis in parts of Ross-shire
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A combined care at home and housing support service for people with a range of disabilities, health conditions and illnesses has received a positive grading.
British Red Cross – Support at Home, which is operated by the charity from a base in Cradlehall, aims to help people in crisis.
The service offers a range of services in the city and parts of Ross-shire.
The Care Inspectorate's short-notice inspection rated both support for people's wellbeing and the service's leadership as very good.
Inspectors stated: "Staff knew their service users very well and supported them with care and sensitivity.
"This included supporting people with a range of abilities and promoting people's independence
"There were positive reports from families about the care and support their loved ones received."
Support was provided in a variety of settings including their own homes, in the wider community and in other care settings. The service aimed to deliver high quality care and support, when and where people needed it to empower them to take control of their own lives, develop self-confidence and self-esteem.
The service provided a range of support packages including helping people remain in their homes, as well as support for people with multiple and complex needs.
Inspectors stated: "We saw evidence of staff supporting people with warmth, respect, and kindness. People were supported by staff they liked, whom they felt treated them in a respectful and dignified way. Staff displayed strong positive values and we heard how people were being supported in informed ways to support their unique needs and skills."
The service was judged to have a culture of openness and transparency.
Inspectors added: "The service used robust digital systems for assessing accidents and incidents and there were appropriate follow-up actions taken to identify the causes or to minimise any reoccurrence. This meant people and families could be confident that staff understood how to keep their loved ones safe.
"Families felt staff and managers valued and listened to them and took appropriate action when issues were raised. This resulted in true partnership working with the focus remaining on the individuals' needs and how these were met."
