Care Inspectorate gives 'very good' rating to Wester Ross care home after visit
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INSPECTORS have handed a Wester Ross care home "very good" marks after a visit.
Strathburn House in Gairloch provides a service for up to 14 older people, including one respite bed, and also provides a day care service.
The inspectors sent out questionnaires to residents and family members in advance, and reported that all comments were positive.
Comments included: “The staff are great. My family visit regularly. I’m happy.”
“Nothing is too much trouble - all so good. Amazing care.”
“We couldn’t be happier with the care mum is receiving.”
An external visiting health professional also offered some feedback on the service, commenting: “Care plans and staff notes are always up to date. They are detailed and tell you what you need to know. Staff are very helpful.”
Strathburn was evaluated on a six point scale where one is unsatisfactory and six is excellent, and for support of people’s wellbeing a five score equivalent to “very good” was given. A similar score was achieved for care and support planning.
The report read: “We observed that staff were compassionate, and treated people with dignity and respect.
“We saw genuine interaction between staff and residents throughout our inspection. It was obvious that staff knew the people they supported very well, and there was a relaxed, warm and friendly atmosphere.
“One person commented ‘I love all the things there are to do here - there is never a dull moment.’”
Inspectors noted that a local community group had recently raised £7000 to purchase a large table sized iPad which was used to support various activities.