CalMac's Gaelic customer care service decision is lauded by Bord na Gaidhlig
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A FERRY operator’s move to add further support for Gaelic customers has been warmly welcomed by Bord na Gaidhlig in the Highlands.
CalMac is adding to its support for Gaelic speakers by offering a bi-lingual English and Gaelic customer care service.
As a pilot project over the summer CalMac created a new customer care centre. The move has now been made permanent. Previously assistance from a Gaelic speaker was only available to Gaelic-speaking customers phoning or visiting port offices in Gaelic-speaking areas, but now anyone who would like to make an enquiry in Gaelic can be transferred to a native speaker to deal with their booking.
Shona MacLennan, Chief Executive, Bord na Gaidhlig welcomed the news.
“We always welcome new developments which contribute to the National Gaelic Language Plan’s aim that more people use Gaelic more often in more situations. CalMac’s introduction of this service will support that aim.”
CalMac’s managing director, Robbie Drummond, added: “This is something we have been keen to introduce for some time and this new centre now gives us the capacity to support this.”
