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CalMac ferry website crashes amid reports of 'extremely high' web traffic; Caledonian MacBrayne did not say if brief crash was caused by surge in traffic, but did acknowledge a very high volume of calls and visits to its website

By Philip Murray

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CalMac's MV Loch Seaforth at dock in Ullapool.
CalMac's MV Loch Seaforth at dock in Ullapool.

FERRY operator CalMac's website briefly crashed this morning amid reports of a surge in traffic.

Visitors to CalMac's service updates page were greeted by an error message for a short time after 9am, although the site was working properly again at the time of writing.

It is unknown if the crash was caused by a surge in online traffic or some other fleeting issue – but CalMac did Tweet that it has been experiencing an "extremely high volume" of visits to its website.

Taking to Twitter to post a "bookings update" shortly after the disruption, CalMac appealed for patience among customers eager to talk to staff.

"We are experiencing an extremely high volume of calls and traffic to our website," said a spokesman. "Thank you for your patience and understanding. Our team is working through the queue and will respond to you as soon as we can."

The high demand comes as the ferry giant prepares to introduce revised timetables, which will operate for the first two weeks in July, ahead of further revisions when the hospitality sector reopens from July 15.

The temporary two-week timetables will see the average number of ferry journeys on its network increase from their full lockdown lull, when several routes were completely mothballed and many others ran reduced services.

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