CalMac customers get amended timetable reminder on Ullapool – Stornoway route

CalMac customers are being reminded of service arrangements when Uig Harbour is closed from January 16 and March 13 by the Highland Council for planned upgrades.

MV Loch Seaforth will operate an amended timetable until March 13.

Sunday - Friday:

Departs Stornoway 21:30

Monday – Saturday

Departs Ullapool 02:00

RELATED: MV Arrow will give CalMac resilience on Stronoway – Ullapool

This first phase of planned work will mean that regular services to and from Uig from Lochmaddy and Tarbert will be suspended.

Passengers will be diverted via alternative routes via Stornoway-Ullapool or Lochboisdale-Mallaig-Oban.

• MV Hebrides will operate a daily return Ullapool-Lochmaddy (extended passage time of 4h 30m).

• MV Loch Seaforth (Stornoway-Ullapool) will run to an amended timetable, with adjusted timings to allow MV Hebrides (Lochmaddy-Ullapool) to access Ullapool.

• No service will be provided to Tarbert. Tarbert traffic will be redirected to Ullapool – Stornoway service (capacity volumes have been assessed and it is expected sufficient capacity will be available).

• No service will be provided to Tarbert. Tarbert traffic will be redirected to Ullapool – Stornoway service (capacity volumes have been assessed and it is expected sufficient capacity will be available).

• Chartering of MV Arrow to provide freight resilience between Stornoway – Ullapool.

Shuttle buses will be available to transport passengers between Tarbert – Stornoway and Uig – Ullapool and FAQs will be published on our dedicated webpage to guide customers on times, route and how to book.

Customers who would normally travel Tarbert/Lochmaddy - Uig, but are diverted to Stornoway –Ullapool, or Lochboisdale-Oban/Mallaig will be eligible for a refund for the difference in ticket price.

Customers who would normally travel Lochmaddy-Uig, and who were subsequently diverted from Lochmaddy-Ullapool to Lochboisdale-Mallaig/Oban, will also be eligible for a refund for the difference in ticket price.

A form is available on CalMac's dedicated webpage from today for eligible customers to complete.

Any customers travelling Lochmaddy-Ullapool instead of Lochmaddy-Uig will be paying the same fare as their normal route so are not required to complete this form.

Robbie Drummond, chief executive of CalMac, said: “The closure of Uig harbour means that we have had to find the best alternative options for our customers, and we have tried to keep disruption to a minimum for them.

"We will be building on communications already in place to remind passengers about the closure and support them with the information they may need.”

CalMac is the UK's largest ferry operator, running 29 routes to over 50 destinations across 200 miles of Scotland's west coast.

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