Scottish Water issues 3 Cs identity card check ahead of visits
ROSS-SHIRE householders are being reminded to take simple steps to make sure they can recognise a genuine Scottish Water employee from a bogus caller when they turn up at their door.
Scottish Water is reminding customers to follow their card, check and call advice as their staff take thousands of water samples from customers across the country.
The advice was reinforced in a Scottish Water advertisement on television and radio.
Scottish Water carried out more than 150,000 water quality tests at customers’ taps last year to ensure it continue to provide customers with clear, fresh drinking water.
These ongoing tests are carried out by a sampling team whose members will arrive in recognisable vehicles and will always have photographic identification available.
Following Scottish Water’s simple Three Cs advice could help people to beat the bogus caller:
• Card – Ask callers to pass their ID card or letter through the letter box in order to verify their identity.
• Check – Check the identity card carefully: Is the photo on the card the same as the person at the door?
• Call – If you are in any doubt about the caller’s identity please call our Customer Helpline on 0800 0778778.
When householders receive a cold call from anyone claiming to be from Scottish Water they should not, under any circumstances, open the door without first checking the caller’s ID card or letter – this should be passed through the letter box for verification.
Scottish Water’s chief operating officer, Peter Farrer, said: “All of our employees carry identity cards, which they are more than happy to show when requested to do so. Householders shouldn’t let anyone into their home until they are sure of their identity. Check through the peep hole on your door; ask them to pass their ID card through the letter box. Our employees will be more than happy to wait while you check their identity.”
Further information is available on our website www.scottishwater.co.uk/boguscaller