Fairburn House care home at Urray hailed for work with residents after unannounced inspector's visit
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A ROSS-SHIRE care home has been given a glowing report by inspectors and hailed as a model others could follow in the way it delivers "exciting, meaningful and aspirational" activities for those it looks after.
Fairburn House at Urray near Marybank was given "excellent" and "outstanding" ratings in a number of areas following an unannounced visit from the Care Inspectorate.
The home, based in a large converted country house which had been extended, is registered to look after up to 40 adults with learning disabilities or physical and sensory impairments.
The report states: "Staff were warm and caring and genuinely cared for the people they were supporting. There was a homely, welcoming atmosphere and staff were very clear that first and foremost Fairburn House was the person's home and this should be respected and promoted.
"Examples of this were people's bedrooms being individualised, visitors being made to feel welcome and a choice of areas in the house and grounds that people could access freely."
The inspector published a number of responses given to questions posed to those being cared for and their relatives.
One said: "I feel really happy with the environment, it's like a family here and the staff are thoughtful and considerate."
Those questioned were "very happy" with the overall quality of care and "strongly agreed" that staff listened to them.
They expressed confiedence that if they were unhappy about something, they would feel comfortable raising a concern or making a complaint and the issue would be resolved.
During the inspection, the majority of people using the service, and seven relatives, were spoken to. The inspector also received feedback from four external professionals who visited the service regularly.
The report says: "There was a high level of satisfaction."
The Care Inspectorate ranks aspects of services on a scale of one to six. A rating of six indicates an "outstanding" performance.
Fairburn received five out of six for how it supports people's wellbeing and plans the service. The report rates the way staff try to help residents get the most out of life as "excellent".
In terms of how activities are provided and residents involved in deciding on them, it states: "We felt the approach and culture of the provider and staff fully empowered and encouraged people using the service to have experiences and outcomes that were exciting, meaningful and aspirational. The way this was done was by creating a culture where "Activities were everyone's business." This approach could be used as a model by other services to promote high quality performance within this area."
It adds: "We saw some really good examples of staff using appropriate physical contact with people who were upset; for example stroking their arm, sitting closely beside them, getting down to their eye level and smiling and talking with the person. This approach meant people who were distressed felt more secure, reassured and their stress levels reduced."
One relative said: "The staff are amazing"
It received the top ratings of six for helping people get the most out of life.
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