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New website aims to tackle unfair delivery charges for people in the Highlands


By Louise Glen

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A new website aims to make parcel delivery charges clearer.
A new website aims to make parcel delivery charges clearer.

An online parcel delivery pricing map has been launched to help residents of remote communities identify unfair delivery charges and find the best deals.

As part of the Scottish Government’s ongoing campaign to make delivery charges more transparent, after entering a postcode, the website compares charges for a range of parcel sizes from six major companies.

The site also allows users from around Scotland to see which online UK retailers deliver to their area.

The free service is available at www.fairdeliveries.scot

Business Minister Jamie Hepburn said: “This website shines a spotlight on delivery charges, making it easier for everyone – particularly those in our rural, island and remote communities – to find the best deal and encourage companies to review their pricing.

“We found that people living in the Highlands and Islands face 21 per cent higher postal charges on average compared to south western Scotland.

“The coronavirus pandemic has seen a dramatic increase in online shopping, with the delivery sector providing a lifeline.

“Now, more than ever, it is vital that delivery charges are fair and transparent and people have access to the information they need to make informed choices.”

Chief executive of Citizens Advice Scotland (CAS), Derek Mitchell, said: “The research carried out by the Citizens Advice network over the last decade has shown that many people who live in remote and rural areas of Scotland feel that they are dealing with unfair delivery practices.

“Higher prices and a lack of transparency on pricing policies are all too common.

“CAS welcomes the website and publications launched by the Scottish Government and hopes that they are useful for consumers.

“Rural communities deserve a fair deal and CAS will continue to work with the Scottish Government to fight for their interests and to seek practical solutions.”

Unfair delivery charges are estimated to cost Scottish households in the region of £32 million each year.

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