Mairi Urquhart reflects on leap of faith as funeral group marks milestone
DEALING with people stunned by bereavement and often at their lowest ebb isn’t a job everyone could do.
And when Alness-based Mairi Urquhart took the leap of faith 20 years ago to become a funeral director, she might have been forgiven for wondering what she had let herself in for.
Fast forward two decades though and the 63-year-old can say she has has never looked back - despite numerous early-days challenges - as she reflects on a
milestone anniversary in business.
She said: “When we began this journey 20 years ago our mission was simple, to serve families with respect, empathy and professionalism. I wanted to provide a personal, caring, respectful and dignified service to our local community, reflecting on a high level of care.
“It was my wish to provide this in a quiet, calm environment, where people could spend time with their loved one and say their final goodbyes.
“We understood then, as we do now, that every person has a story. Every family has unique needs and every life deserves to be honoured in a way that is particular to them.
“Over these 20 years we have helped many families navigate loss and while no two days have ever been the same, one thing has remained constant, our commitment to serving our community with love, kindness and respect.
“Back in 2005, the hours were long, the resources were limited but my vision was clear and this has never wavered.
“With the support of my son, David, coming on board in 2009, we have grown, and seen many changes within the business. We now have a full time staff of nine along with a dedicated team who are always willing to work on call when required.
“Twenty years is a milestone. It has been our privilege to look after your loved ones and give them the care they deserve.
“As we look ahead we will endeavour to keep serving our communities with the same commitment and values as we had at the beginning.
“To our families and community members, we would like to thank you for placing your trust in us during life’s vulnerable times.”
Mairi’s business is based in Alness and has branches in Muir of Ord and Dornoch.
She describes her late Dad, Gordie Urquhart, “a Dingwall Gadgie”, and Mum Mary, who met at a dance in Strathpeffer, as both very supportive of her.
Her dad, a diehard Ross County fan, was first an electrician and then served as the first janitor in Alness Academy for many years.
Her Mum was a nurse at the County Hospital. Her parents’ trustworthy reputation served her well starting up, she believes.
Acknowledging the challenges of starting out as a “one-woman band”, she said: “In the beginning it was just me and it was very hard. When my son David came on board, things were much better.”
Her daughter Pauline (44) works for High Life Highland as a leisure assistant and is known to visitors at both the Averon Centre in Alness and the Leanaig Centre in Conon.
She paid tribute to her staff “who have all been with me for a long time”.
She said that the very unique role she plays makes her want to embrace life to the fullest and advises folk to spend time with those you are closest to.
And contrary to what some might think, the work is “very, very rewarding” while also being “hugely emotional” at times.
She said: “You are taking on someone else’s sadness and you have to offer comfort to other people.”
She added: “It’s a privilege to be trusted by other people.”