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WATCH: 'Bear with us' appeal to Dingwall Medical Group patients as doctors work through backlog


By Hector MacKenzie

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PATIENTS at one of Ross-shire’s largest medical practices are being thanked for their patience as doctors working at full capacity tackle a three-month backlog of cases.

Dr Miles Mack, GP with Dingwall Medical Group, said in a video released to explain the latest situation that services “have completely changed” during the Covid-19 pandemic and that while the level of the virus in the community is very low “we are still on high alert “. Anyone with symptoms is asked to check NHS Inform or call NHS 24 on 111.

He said: “We are working at full capacity as we are trying to catch up with the backlog of problems that has built up over the last three months and we are now changing the way we work to deliver more routine care.”

Patients are asked NOT to go to the health centre without an appointment and to give as much detail as possible when phoning to help staff find the right person to see.

Those with appointments are being asked to bring a face covering and arrive as close to the appointment as possible to minimise the number of people in the waiting room.

He has also flagged the Pharmacy First system for minor ailments and flagged the availability of podiatrists, chiropodists, opticians and dentists for specific concerns.

He said: “Rethinking our service has been a real challenge. We hope that we can give you access to health care you need when you need it from a team that you know and trust.

“Thank you for your patience as the system beds in and bear with us if it’s not perfect first time. “Look after yourself and, if you can, look after someone else.”

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