Black Isle support service Nansen Highland gets rating from inspectors; Care Inspectorate report follows latest inspection
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A BLACK Isle housing support service has been given a very good rating following its latest announced inspection.
Nansen Highland Housing Support Service, in Tore, was visited by inspectors from the Care Inspectorate earlier this month and the results have now been published.
The service is provided by Nansen Highland, a small Black Isle charity, and provides both housing support and care at home to adults with learning disabilities and autism.
It supports people with their own tenancy to live independently and safely in their community and the support offered is flexible and tailored to meet the needs of individual service users and their different circumstances.
During their visit inspectors looked at two areas, quality of care and support and the quality of management and leadership, which were both rated as very good.
The report stated: "People experienced very good support from this service. We saw a caring and respectful staff team, who clearly
knew the people they were supporting very well."
Inspectors saw a staff team that was warm and caring during their visit and people told them they were very happy with their support staff and that they were always on time, friendly, polite and trustworthy.
The report added: "People said that there was good continuity of staff and that the support they received was flexible and tailored to their needs.
"People should be fully involved in developing and reviewing their care plans. We saw that care plans were regularly updated, well-written and contained clear and comprehensive information on how to offer effective support."
It was felt that the service should look to further develop the inclusion and participation of people they supported. The report stated: "The provider should consider ways of giving people more opportunities to express their views on the service and to influence the way the service is delivered and developed. This could include areas such as the recruitment and training of staff."
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