Published: 12/03/2018 07:00 - Updated: 09/03/2018 10:48

IT contractor is letting down our pupils - claim

Written byEmma Crichton


Graham Mackenzie
Graham Mackenzie: 'Extremely disappointed'.

THE former head teacher of Ross-shire’s largest secondary has warned Highland school children will be the ones to suffer from the failings of a problem-plagued £8 million IT deal.

Councillors have slammed Wipro, the billion-dollar company contracted to revamp the council’s IT, including in schools, after a string of complaints and upgrade delays.

Now former head teacher Graham MacKenzie (Dingwall and Seaforth) has warned pupils will not be able to study their chosen subjects if the problems are not fixed because schools are increasingly relying on online learning.

While all schools are supposed to benefit from a "network refresh" with upgraded broadband and equipment, including a new Chromebook for every pupil, the council’s corporate resources committee has been warned of ongoing problems.

Council officers held crisis talks with India-based Wipro at the end of last year but the company has yet to produce an action plan to catch up on the delayed work.

Councillor MacKenzie, former rector at Dingwall Academy, said: "I’m extremely disappointed but to me this is not surprising. We have spoken to Wipro back in November but now here we are at the end of February with no improvement plan. We have been hearing that the Chromebooks have been delivered to these schools but in many cases they are not able to be used because of the network delays.

"We need to be more hard-nosed about this. If we are rolling back staff and reducing the in-school curriculum it is vital that the ICT facilities are there so we can keep up the curriculum."

In January the Ross-shire Journal reported that crucial subjects including computing, business and administration are being axed from schools across the Highlands, mostly due to staff shortages.

The council is focusing on virtual learning, allowing pupils to remotely attend University of Highlands and Islands classes through a video link.

Last June a massive computer crash saw IT services in tatters at every school in the region, as well as leisure centres and offices across the region and left people unable to pay council tax through the PayPoint systems

Wester Ross, Strathpeffer and Lochalsh councillor Ian Cockburn called for a risk assessment to be held to allow the council to prepare for the "worst eventuality".

A scathing report for the committee insisted that talks have been held with Wipro bosses, who are working on a plan to get the revamp back on track at no extra cost to the council, which was reiterated by ICT operations manager, Jon Shepherd.

He said: "I am telling Wipro that we need to have a plan delivered as soon as possible but at the same time that has to be a plan we can have confidence in. I give you my word that we will push hard to make sure this happens."

Nobody from Wipro was available for comment.

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